Ben's Bits

One of the things I enjoy collecting are tech support calls where the user makes a complete fool out of themself. I've got an interesting and enlightening collection of those. Along the same lines are some of these real stories from tech support recently published in NetworkWorld.

"You have to have a good sense of humor to work at this," says Jeff Whitmore, director of IT at guitar strings and accessories maker Ernie Ball of San Luis Obispo, Calif.

"My favorite request is from people wanting me to 'Restart the Internet [because] it seems frozen,'" he says. "I'm going to quit the day I stop laughing at some of the things people think we should and can do."

With users like this who needs TV comedy?